Privacy Policy

When you use our website, membership program or TBS Members app, we may collect information including:

• Your name and preferred name
• Email address
• Date of birth
• Membership details, including membership tier and status
• Studio credit balances and transaction history
• Membership payment and renewal information
• Referral information and referral codes
• Rewards, promotional codes and giveaway participation
• Tattoo booking requests and information you provide with a booking request
• Images or reference material you choose to submit with a booking request
• Device and push-notification identifiers required to send app notifications
• Communications you send to us

We only collect information that is reasonably necessary to provide our services, operate the membership program and manage our relationship with you.

We may use your information to:

• Create and manage your membership account
• Authenticate and provide access to the TBS Members app
• Maintain your studio credit balance and transaction history
• Process membership benefits, rewards and birthday offers
• Manage referrals and promotional rewards
• Receive and manage tattoo booking requests
• Send transactional emails, login codes and service communications
• Send push notifications relating to your membership, rewards, bookings or The Black Swan Tattoo Studio
• Contact you about your account or requests
• Improve and maintain our website, app and membership services
• Meet legal, regulatory and accounting requirements

Membership payments may be processed through third-party payment and website service providers. We do not use the TBS Members app to directly store complete payment card details.

Third-party payment providers may process payment information in accordance with their own privacy policies and security practices.

If you allow notifications, the TBS Members app may register a device notification token so we can send notifications to your device.

You can disable push notifications at any time through your device settings.

We may use trusted third-party services to operate our website, membership system, email communications, app infrastructure, payments and other business functions.

These providers may process personal information on our behalf where necessary to provide their services. We take reasonable steps to use providers that appropriately handle and protect personal information.

We do not sell your personal information.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored using third-party cloud and technology providers. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes and comply with legal obligations.

Information that is no longer required may be deleted, de-identified or securely disposed of where appropriate.

You may contact us to request access to, correction of, or deletion of personal information we hold about you.

Some information may need to be retained where required for legal, accounting, fraud-prevention or legitimate business purposes.

To make a privacy request, contact us using the details below.

The TBS Members app and membership program are not directed specifically at children. Where a person under 18 uses our tattoo or membership services, applicable consent requirements and Australian laws relating to minors continue to apply.

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations. The latest version will be published on this page with an updated revision date.